Responsible Gaming
at c7c7
Gambling is entertainment. At c7c7, we believe every player in Bangladesh deserves the tools, information, and support needed to keep it that way. This page outlines the protections we have built into the platform and the steps you can take if gambling ever stops feeling fun.
Age
Available
Self-Exclude
Controls
Gambling Should Always Be a Choice
c7c7 is Bangladesh's trusted online casino and sports betting platform. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and we take our duty of care to every one of those players seriously. Responsible gaming is not a legal checkbox for us. It is a core operating principle that shapes how we build the platform, how we train our support team, and how we communicate with players.
Gambling involves risk. The house edge is real. No betting strategy, no staking system, and no lucky streak eliminates the mathematical probability that you will lose money over time. The only way to stay in control is to treat every deposit as discretionary entertainment spending — money you can afford to lose — and to use the tools c7c7 provides to set firm boundaries before you start playing.
If you are already worried about your gambling, or if someone close to you has expressed concern, please read this page carefully and contact our support team at any time. Help is available around the clock, every day of the year, including Eid and all Bangladeshi public holidays. There is no shame in asking for it.
Gambling is not a way to earn income, solve financial problems, or recover previous losses. If you are gambling to:
- Pay off debt or cover household expenses
- Recover money you have already lost
- Cope with stress, anxiety, or loneliness
- Feel a sense of control or excitement you cannot find elsewhere
- Escape from problems at home or at work
— then gambling may be causing you harm. Please use our self-exclusion tool or contact support immediately.
Tools to Keep You in Control
Every responsible gaming tool at c7c7 is free to use, takes effect immediately, and can be activated at any time directly through your account or by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will automatically block further deposits for that period — no exceptions. Reducing a deposit limit takes effect immediately. Increasing a limit requires a mandatory 48-hour cooling-off period before it comes into force, giving you time to reconsider.
Limit how long you can stay logged in during a single gaming session. When your chosen session duration is reached, c7c7 will display a clear on-screen reminder and, if you choose, automatically log you out. This tool is particularly useful for preventing the kind of extended play that happens when time perception is distorted during intense gaming sessions.
Take a short break from the platform without permanently closing your account. Time-out periods are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not receive any promotional communications from c7c7. Your account balance and history are preserved and accessible when the time-out expires.
If you feel that a short break is not enough, self-exclusion allows you to permanently block access to your c7c7 account for a minimum of 6 months or indefinitely. Self-exclusion is irreversible for the chosen duration. During the exclusion period, any attempt to create a new account will also be blocked. All pending withdrawals are processed and funds returned to you.
Enable periodic on-screen notifications that remind you how long you have been playing and how much you have deposited or wagered during your current session. Reality checks can be set to appear every 15 minutes, 30 minutes, or 60 minutes. When a reality check appears, your session is paused until you actively acknowledge the notification and choose to continue or log out.
Set a ceiling on the net amount you are prepared to lose in a given day, week, or month. When your loss limit is reached, further gameplay that could result in additional losses is automatically suspended until the limit period resets. Like deposit limits, reducing a loss limit is immediate, while increasing one is subject to the mandatory 48-hour review period.
How to Activate a Responsible Gaming Tool
All responsible gaming tools can be activated through your c7c7 account settings. If you cannot find a setting or need immediate assistance, contact support at any time — our team can apply any tool to your account on your behalf within minutes.
Log In to Your c7c7 Account
Access the platform via your registered email and password. If you are concerned about logging in and being tempted to play, contact support directly instead.
Navigate to Account Settings
Select the "Responsible Gaming" section within your account settings panel. All available tools — deposit limits, session limits, time-out, and self-exclusion — are listed there.
Choose and Configure Your Tool
Select the tool you wish to activate, enter the relevant value or duration, and confirm your selection. Restrictive changes (such as reducing a limit or activating a time-out) take effect immediately.
Receive Confirmation
You will receive a confirmation email to your registered address. Keep this for your records. If you do not receive a confirmation within 5 minutes, contact support to verify the change was applied.
Contact Support If Needed
For self-exclusion or if you need immediate assistance, you can always contact our team directly at [email protected]. Self-exclusion requests made via support are processed within 30 minutes, 24 hours a day.
Are You Gambling Safely?
Answer honestly. If you find yourself agreeing with several of these statements, it may be time to use one of our responsible gaming tools or to speak with our support team.
These may be early signs of problem gambling. You do not need to reach a crisis point before asking for help. Contact our support team now at [email protected] — we can apply a time-out or self-exclusion to your account immediately, free of charge, with no questions asked.
Additional Safeguards at c7c7
Beyond the individual tools described above, c7c7 maintains platform-wide safeguards that protect all players automatically, without needing to opt in.
All players must be 21 years of age or older. c7c7 verifies age at registration using National Identity Card (NID) data. Accounts that cannot be age-verified are suspended until verification is completed.
Two-factor authentication and login anomaly detection protect your account from unauthorised access. You will be notified immediately by email if a login is detected from an unrecognised device or location.
c7c7's platform monitors player activity for patterns that may indicate problem gambling — such as rapidly increasing bet sizes, frequent late-night sessions, or repeated attempts to exceed deposit limits. Flagged accounts receive a proactive welfare check from our support team.
Players who have activated a time-out, set deposit limits, or self-excluded will not receive any bonus offers, promotional emails, or re-engagement messages from c7c7 for the duration of their restriction period.
Contact Support
- Email: [email protected] (plain text — not a clickable link)
- Response time: Within 30 minutes for responsible gaming requests
- Hours: 24/7 (BST, UTC+6) including Eid and public holidays
- Language: English support available at all hours
- Service area: All divisions of Bangladesh
What to Include in Your Message
- Your registered c7c7 username or email address
- The responsible gaming tool you wish to activate (e.g., "I want to self-exclude for 6 months")
- Any specific concerns you have about your gambling behaviour
- Whether you would like your account suspended immediately while we process the request
You do not need to explain or justify your request. Simply asking is enough — our team will handle the rest.
Underage Gambling Policy
c7c7 operates a strict 21+ policy across all markets, including Bangladesh. Players under the age of 21 are prohibited from registering, depositing, or playing on the platform.
- Age is verified at registration using NID or passport data
- Additional verification may be requested at any time
- Accounts found to belong to underage players are closed immediately and all funds returned
- If you believe a minor has accessed c7c7, please report it to [email protected] immediately
Self-Exclusion Details
Self-exclusion is the strongest responsible gaming tool available at c7c7. Once activated, it cannot be reversed for the chosen period.
- Available durations: 6 months, 1 year, 5 years, or permanent
- Activation is immediate — access is blocked within minutes of the request
- All pending withdrawals are processed in full
- No promotional communications will be sent during the exclusion period
- Any attempt to register a new account will also be blocked
- To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request"
Deposit Limit Details
Deposit limits are the most commonly used responsible gaming tool. They prevent overspending by setting a hard ceiling on how much can be deposited in a given period.
- Periods available: daily, weekly, and monthly
- All amounts in Bangladeshi Taka (৳)
- Minimum limit: ৳500 per day
- Reducing a limit takes effect immediately
- Increasing a limit is subject to a mandatory 48-hour waiting period
- Limits can be set through account settings or via support
Play Responsibly — Explore c7c7
If you are confident you are gambling within your means and enjoying it as entertainment, explore everything c7c7 has to offer — from live cricket markets and BPL betting to hundreds of slots titles, all with instant bKash and Nagad deposits.
256-bit SSL Encrypted · 21+ Only · Gambling involves risk. Please play responsibly.