c7c7 Frequently
Asked Questions

c7c7 requires a valid government-issued identity document to complete KYC (Know Your Customer) verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or birth registration certificate. In some cases a recent utility bill or bank statement may be requested as proof of address. KYC is mandatory before your first withdrawal and protects your account from unauthorised access.

You can reset your c7c7 password instantly using the "Forgot Password" link on the login page. Enter the email address linked to your account and a password reset link will be sent within two minutes. If you do not see the email, check your spam or junk folder. If you no longer have access to your registered email, contact our support team at [email protected] and we will verify your identity manually.

No — each player is permitted exactly one c7c7 account. Duplicate accounts are detected automatically and will be suspended, with any outstanding bonus funds forfeited. If you believe your original account has been compromised or you need access restored, contact support at [email protected] with your registered details and our team will assist you securely.

To permanently close your c7c7 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining balance will be withdrawn to your verified payment method before the account is closed. Note that if you are closing because of concerns about problem gambling, our responsible gaming team can offer a self-exclusion instead — which may better suit your needs.

Nagad deposits on c7c7 are processed instantly in the vast majority of cases. Once you authorise the payment from your Nagad wallet through the c7c7 deposit flow, funds appear in your gaming balance within seconds to a maximum of 10 minutes. If your deposit has not arrived after 10 minutes, take a screenshot of your Nagad transaction confirmation and send it to [email protected] for a manual review.

Yes, c7c7 accepts deposits via Rocket (Dutch-Bangla Bank's mobile banking service). Select Rocket from the deposit method list in your account, enter your desired amount — minimum ৳200 — and confirm through your Rocket app or USSD menu. Processing is typically instant. c7c7 also supports Upay, bKash, Nagad, and direct bank transfers from major Bangladeshi banks including BRAC Bank, Islami Bank, City Bank, and Sonali Bank.

The minimum withdrawal amount on c7c7 is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳1,000. Before your first withdrawal can be processed, your account must pass KYC identity verification. There is no fee charged by c7c7 on standard withdrawals, though your payment provider's own transaction limits and processing rules may apply.

Most c7c7 withdrawals to bKash, Nagad, Rocket, and Upay are processed within 30 minutes of approval, and the majority arrive within 10 minutes after processing. Withdrawals to Bangladeshi bank accounts typically take 1 to 3 business days depending on the receiving bank. Withdrawal requests are reviewed by our finance team 24 hours a day. During peak periods such as major cricket tournaments, processing may take slightly longer.

c7c7 does not charge any platform-side fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) or bank may apply their standard transaction fees in accordance with their own fee schedules. We recommend checking your provider's current rates. Any applicable third-party fees are displayed transparently during the payment flow before you confirm the transaction.

Yes, c7c7 offers live in-play betting on BPL (Bangladesh Premier League) matches and other major cricket events. In-play markets update ball by ball, giving you the ability to bet on the next wicket, next boundary, current run rate, and match winner as the game unfolds. In-play odds fluctuate in real time — you must confirm your stake before a market is suspended for the next delivery or over.

c7c7 hosts hundreds of slot games from certified third-party studios including Pragmatic Play, Microgaming, NetEnt, and Spribe. The slots library includes classic 3-reel titles, modern 5-reel video slots with bonus rounds, and high-volatility jackpot slots. Popular titles available on c7c7 include Gates of Olympus, Sweet Bonanza, and Big Bass Bonanza. The full catalogue is accessible on both desktop browsers and mobile devices.

c7c7 uses only games from certified third-party studios whose Random Number Generators (RNGs) are independently audited for fairness. The outcome of every slot spin, card deal, and roulette wheel result is determined by a certified RNG that cannot be manipulated by c7c7 or the player. Published RTP (Return to Player) percentages for each game are accurate and reflect the long-run statistical payout rate — not a guarantee of individual session results.

Yes, c7c7 is fully optimised for mobile play on both Android and iOS devices. The platform is accessible through any modern mobile browser — Chrome, Firefox, Safari — without requiring a separate app download. The mobile interface is responsive, loads quickly on 4G connections, and gives you access to the full suite of sports betting, live casino, and slot games. Deposits and withdrawals via bKash and Nagad also work seamlessly on mobile.

A wagering requirement (also called a rollover requirement) specifies how many times you must bet the bonus amount before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus before a withdrawal is permitted. At c7c7, wagering progress is tracked in your account dashboard in real time. Not all games contribute equally — slots typically count 100%, while live casino games may contribute less.

Yes, c7c7 periodically offers free spins promotions on selected slot titles, typically as part of a deposit bonus package or a seasonal promotion around events like Eid, Pohela Boishakh, or major cricket tournaments. Free spins are credited automatically when the qualifying conditions are met. Winnings from free spins are subject to wagering requirements as specified in the promotion terms. Check the active promotions section of your c7c7 account for current offers.

Some c7c7 bonuses are available for use on sports betting including cricket, while others are restricted to casino games or slots. The applicable games and bet types for each bonus are clearly listed in the individual promotion terms. Sports bonuses at c7c7 typically require bets to be placed at minimum odds to count towards wagering — for example, bets on BPL matches at odds of 1.50 or higher may be required for full contribution.

c7c7 rewards regular players through an ongoing loyalty programme where points are earned on qualifying bets and spins. Accumulated points can be exchanged for bonus credits, free spins, or cashback rewards. Higher-volume players are eligible for VIP tier upgrades, which come with dedicated account management, faster withdrawal processing, and exclusive promotional offers. Full details of the current loyalty structure are available in the promotions section of your account.

c7c7 collects only the personal data necessary to operate your account, process payments, and comply with responsible gaming obligations. Your data is never sold to third parties. All stored data is encrypted and access is restricted to authorised personnel only. For full details on what data is collected, how it is used, and your rights, refer to the c7c7 Privacy Policy available at c7c7.onl/privacy-policy.

The minimum age to register and play on c7c7 is 21 years. This applies to all players regardless of location within Bangladesh. Age is verified during the KYC process using your National Identity Card or passport. Accounts found to belong to players under 21 are closed immediately, any funds are returned, and all activity is voided. c7c7 takes underage gambling prevention seriously and encourages parents to use device-level parental controls.

If you feel gambling is becoming a problem, you can self-exclude from c7c7 at any time by emailing [email protected] with the subject line "Self-Exclusion Request". Self-exclusion blocks access to your account for a minimum of 6 months and is irreversible for the chosen duration. Our responsible gaming team processes self-exclusion requests within 30 minutes, 24 hours a day. You can also set deposit limits or activate a short-term time-out through your account settings.

c7c7 customer support is available 24 hours a day, 7 days a week, including Eid and all Bangladeshi public holidays. The best way to reach us is by email at [email protected]. Please include your registered username or email address and a clear description of your issue. For urgent matters such as self-exclusion, a blocked account, or a missing withdrawal, mark your email subject as "Urgent" and our team will prioritise your case.